Return & Refund Policy

Last Updated: October 28, 2026

At OnShoesRunning.com, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below for information about order cancellations, returns, refunds, and exchanges.

1. Order Cancellations

You may request to cancel your order before it has been shipped. If your order has not yet been processed for shipment, we will make reasonable efforts to cancel it.

If your cancellation request is approved, you will receive a full refund to your original payment method.

Unfortunately, once an order has been shipped, we cannot guarantee cancellation. In this case, you may contact our Customer Service team for guidance on the applicable return process.

Please contact us as soon as possible if you wish to cancel an order.

2. Returns

We accept eligible return requests within 30 days of receiving your order.

To qualify for a return, items must meet the following conditions:

• Items must be unused, unworn, and in the same condition as received, except where inspection is reasonably necessary to determine whether an item is defective or incorrect.
• Items must be returned in their original packaging, where applicable.
• Proof of purchase, such as an order confirmation or receipt, must be provided.
• The return must be requested within the 30-day return period.

Please contact our Customer Service team before returning any item to receive return instructions and the correct return address.

Important Return Information

• Please do not send returned items directly to the manufacturer.
• There is no restocking fee for eligible returns.
• Customers will not be charged more than once for shipping costs associated with a return. Any applicable return shipping charges will be communicated before the return is completed.
• Original shipping charges, if any, and return shipping costs may be non-refundable where permitted by applicable law and as communicated during the return process.
• Items that do not meet the applicable return conditions may be ineligible for a refund, subject to applicable law.

If you receive a defective, damaged, or incorrect item, please contact us before returning it so we can help determine the appropriate resolution.

3. Refunds

Once we receive your returned item, we will inspect it and notify you by email whether your refund has been approved or declined.

If your refund is approved, it will be issued to your original payment method. Refunds are generally initiated within a few business days after approval. The time it takes for the funds to appear in your account may vary depending on your payment provider, bank, or card issuer.

Please note that we cannot control the processing time of your bank or payment provider after a refund has been issued.

4. Late or Missing Refunds

If you have not received your refund, please follow these steps:

1. Check your bank account or payment account again.
2. Contact your credit card company or payment provider, as refunds may take additional time to appear.
3. Contact your bank to confirm whether the refund is still being processed.
4. If you have completed these steps and still cannot locate your refund, contact our Customer Service team for assistance.

Please email [bestsellinges@gmail.com] and include your order number and relevant refund details.

5. Return Shipping Costs

Return shipping arrangements and any applicable costs will be explained by our Customer Service team before you send the item back.

If a return is due to an incorrect, defective, or damaged item, please contact us first so we can review the issue and advise you on the next steps.

For other eligible returns, the customer may be responsible for return shipping costs where permitted by applicable law and where those costs have been communicated in advance.

We do not charge a restocking fee for returned items.

6. Exchanges

If you need a different size, color, or product, please contact our Customer Service team to confirm whether an exchange is available.

Depending on product availability and the circumstances of your request, we may recommend returning the original item and placing a new order.

7. Return Address

For security and processing purposes, please contact our Customer Service team before sending a return. We will provide the appropriate return address and instructions.

Do not send items to an address that has not been confirmed by our team, as this may delay the processing of your return or refund.

Customer Service Email: [bestsellinges@gmail.com]
Website: https://www.OnShoesRunning.com

Please include your order number, the reason for your return, and any relevant photos if your item is damaged, defective, or incorrect.

8. Your Statutory Rights

This policy does not limit any consumer rights that cannot legally be excluded under applicable laws. Where required by law, additional return, refund, or remedy rights may apply.

9. Contact Us

If you have any questions about cancellations, returns, or refunds, please contact our Customer Service team at [bestsellinges@gmail.com].

We appreciate your business and will do our best to help resolve any order-related concerns fairly and efficiently.