Last Updated: October 28, 2026
At OnRunningShoes.us (“we,” “us,” or “our”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit https://www.onrunningshoes.us/ (the “Website”), browse our products, place an order, or contact us.
By using our Website, you acknowledge that you have read this Privacy Policy. Where applicable law requires consent for certain data practices, we will seek that consent as required.
1. Information We Collect
We may collect the following categories of information, depending on how you interact with our Website.
Personal Information You Provide
When you place an order, contact us, or use certain Website features, you may provide:
- Contact information: Your name, email address, telephone number, and shipping or billing address.
- Order information: Products purchased, order number, order history, delivery preferences, and return or refund details.
- Payment information: Payment-related details required to process your transaction. Payments may be processed by third-party payment providers. We do not intentionally store full payment card numbers or security codes on our own systems unless expressly stated otherwise.
- Communications: Information included in emails, customer service requests, feedback, or other messages you send to us.
- Account information: Login credentials and profile details, if account registration is available on our Website.
Please do not send sensitive personal information unless it is necessary to resolve your request.
Information Collected Automatically
When you visit our Website, certain information may be collected automatically, including:
- IP address and approximate location derived from it.
- Browser type, device type, operating system, and language settings.
- Pages viewed, products viewed, links clicked, and time spent on the Website.
- Referral URLs and general Website interaction data.
- Cookie identifiers and similar online identifiers.
The information collected depends on your device, browser settings, and the technologies enabled on our Website.
Information from Third Parties
We may receive information from service providers and other third parties that help us operate our Website, process payments, deliver orders, prevent fraud, measure Website performance, or provide customer support. We handle such information in accordance with this Privacy Policy and applicable law.
2. How We Use Your Information
We may use personal information for the following purposes:
- Order fulfillment: To process purchases, confirm orders, arrange shipping, deliver products, and manage returns, refunds, or exchanges.
- Customer service: To respond to questions, resolve order issues, and provide assistance.
- Website operation: To maintain, troubleshoot, and improve Website functionality and performance.
- Personalization: To remember preferences and make product browsing more convenient.
- Marketing communications: To send promotional emails or updates where permitted by law and, when required, with your consent.
- Analytics and advertising: To understand Website traffic, evaluate marketing performance, and help deliver relevant advertisements, subject to applicable consent and opt-out requirements.
- Security and fraud prevention: To detect suspicious activity, protect transactions, and maintain the integrity of our Website.
- Legal compliance: To meet legal obligations, respond to lawful requests, and protect our rights and the rights of others.
We will not use personal information for purposes that are incompatible with the purposes described here unless we provide additional notice or obtain consent where required.
3. Cookies and Similar Technologies
Our Website may use cookies, pixels, tags, and similar technologies to support essential Website functions and understand how visitors use our services.
These technologies may fall into the following categories:
- Essential cookies: Help the Website function properly, including shopping cart, checkout, security, and session management.
- Functional cookies: Remember certain preferences and improve your browsing experience.
- Analytics cookies: Help us understand Website traffic, visitor behavior, and overall performance.
- Advertising cookies: May be used by us or our advertising partners to measure campaigns or show more relevant advertisements.
Where required by law, we will request consent before using non-essential cookies or similar technologies. You may be able to manage your choices through a cookie consent tool, if available, or through your browser settings.
Blocking certain cookies may affect some Website features, including shopping cart or checkout functionality. Deleting cookies from your browser may not automatically withdraw consent recorded by a separate consent tool.
4. How We Share Information
We may disclose personal information to the following categories of recipients when necessary for the purposes described in this Policy:
- Service providers: Companies that support Website hosting, technical maintenance, order processing, payment services, shipping, customer support, analytics, and email delivery.
- Payment providers: Third-party processors that securely handle payment transactions and related fraud checks.
- Shipping and logistics partners: Providers that help deliver orders and manage shipment tracking.
- Analytics and advertising partners: Providers that help measure Website usage, evaluate marketing activities, or deliver advertising, subject to applicable legal requirements and your privacy choices.
- Professional advisers: Lawyers, accountants, auditors, and other advisers when reasonably necessary.
- Authorities and other parties: When disclosure is required by law, legal process, or a legitimate need to protect rights, safety, or security.
- Business transaction participants: Parties involved in a merger, acquisition, financing, restructuring, or sale of all or part of our business, subject to appropriate safeguards.
We do not disclose personal information to third parties indiscriminately. Where required, we enter into appropriate agreements and take steps to ensure that service providers handle personal information consistently with applicable privacy requirements.
5. Third-Party Services and Links
Our Website may use or link to third-party services, including payment providers, shipping services, social media platforms, analytics tools, and advertising services.
Those third parties may collect or process information under their own privacy policies and terms. We do not control the privacy practices of independent third-party websites or services, and we encourage you to review their policies before providing information to them.
6. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Policy, including processing orders, providing customer support, maintaining business records, resolving disputes, preventing fraud, and complying with legal obligations.
Retention periods vary depending on the type of information, the purpose for which it was collected, and applicable legal requirements. When information is no longer needed, we will take reasonable steps to delete it, anonymize it, or securely dispose of it, subject to applicable law.
7. Data Security
We use reasonable technical, administrative, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. You should use appropriate precautions when sharing information online and protect any account credentials associated with your use of the Website.
8. Your Privacy Rights and Choices
Depending on your location and applicable law, you may have certain rights regarding your personal information. These may include the right to:
- Request access to personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of certain personal information.
- Obtain a copy of certain information in a portable format.
- Object to or request restrictions on certain processing activities.
- Withdraw consent where processing is based on consent.
- Opt out of certain targeted advertising, sale, or sharing of personal information, where applicable.
- Appeal a decision we make regarding a privacy rights request, where required by law.
To exercise an applicable privacy right, please contact us using the contact details provided at the end of this Policy. We may need to verify your identity before processing your request. We will respond within the time required by applicable law.
Some rights are subject to exceptions. For example, we may need to retain certain transaction records to comply with legal obligations or resolve disputes.
Marketing Preferences
If you receive promotional emails from us, you can unsubscribe by using the unsubscribe link in the email, if provided, or by contacting us directly. Even if you opt out of marketing emails, we may still send non-promotional messages necessary to process an order or respond to a service request.
Additional Information for California Residents
If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act (“CCPA/CPRA”), may provide additional rights, subject to applicable requirements and exceptions.
These rights may include requesting access to, correction of, or deletion of certain personal information, and opting out of certain sales or sharing of personal information for cross-context behavioral advertising. You also have the right not to be unlawfully discriminated against for exercising applicable privacy rights.
If we engage in activities that qualify as a sale or sharing under California law, we will provide the notices and opt-out mechanisms required by law. You may submit a request using the contact information below.
9. International Data Transfers
Depending on where you live and where our service providers operate, your information may be processed or stored in countries other than your country of residence. These countries may have data protection laws that differ from those in your jurisdiction.
Where required by applicable law, we will implement appropriate safeguards for international transfers of personal information.
10. Children’s Privacy
Our Website is intended for a general audience and is not directed to children under the age of 13. We do not knowingly collect personal information online from children under 13 without legally required authorization.
If you believe a child has provided us with personal information in violation of applicable law, please contact us so that we can review the situation and take appropriate action.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, Website functionality, service providers, or legal requirements.
When we make changes, we will update the “Last Updated” date at the top of this page. If a change requires additional notice or consent under applicable law, we will take the appropriate steps.
We encourage you to review this page periodically to stay informed about our privacy practices.
12. Contact Us
If you have questions about this Privacy Policy, want to exercise an applicable privacy right, or need assistance with a privacy-related concern, please contact us:
Website: https://www.onrunningshoes.us
Email: [Insert your customer service email address]
Please include enough information for us to understand your request. Do not include full payment card numbers or other highly sensitive information in your email.
Thank you for visiting OnRunningShoes.us. We value your trust and are committed to handling personal information responsibly.