Last Updated: October 28, 2026
At OnRunningShoes.us, we strive to provide a smooth and reliable shipping experience for every customer. Please review our Shipping Policy below for information about order processing, shipping rates, estimated delivery times, and shipment tracking.
1. Order Processing
All orders are processed within 1–3 business days after payment has been successfully confirmed. Orders are not processed or shipped on weekends or public holidays.
During peak shopping periods, promotional events, or other high-volume periods, processing may take slightly longer.
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and, when available, a link to track your package.
Please ensure that your email address and shipping information are accurate when placing your order.
2. Shipping Rates & Delivery Times
We offer free worldwide shipping on all orders. No minimum purchase is required.
Estimated delivery times are as follows:
| Shipping Destination | Estimated Delivery Time |
|---|---|
| United States | 3–7 business days |
| International Orders | 7–21 business days |
Delivery estimates generally begin after your order has been processed and shipped. Actual delivery times may vary depending on your destination, carrier operations, customs clearance, local holidays, weather conditions, and other circumstances beyond our control.
Please note: Delivery times are estimates only and are not guaranteed. International shipments may require additional time for customs inspections or local delivery arrangements.
3. Order Tracking
Once your order has shipped, we will send you a shipping confirmation email with your tracking number.
You can use the tracking number on the carrier’s website to check the latest available shipment updates. Please allow some time for tracking information to become active after dispatch.
If your tracking information has not updated for several business days or your package appears to be delayed, please contact our Customer Service team for assistance.
4. Shipping Destinations & Restrictions
We currently ship to most countries worldwide, subject to shipping availability and applicable restrictions.
Some destinations may be unavailable or may require additional shipping charges, customs duties, taxes, or other fees. Any applicable shipping charges will be displayed at checkout when available. Import duties and taxes may be assessed by local authorities and may be payable by the recipient, depending on the destination and applicable law.
Customers are responsible for providing a complete and accurate shipping address, including the recipient’s name, street address, city, state or province, postal code, and contact details where required.
We cannot guarantee successful delivery when an address is incomplete, inaccurate, or inaccessible. If a package is delayed, returned, or misdelivered due to incorrect information provided at checkout, please contact us promptly so we can review the available options.
5. Lost, Delayed, or Damaged Packages
If your package appears to be lost, has not arrived within the estimated delivery window, or arrives damaged, please contact our Customer Service team at [insert customer service email address].
For packages reported as lost or damaged, please contact us as soon as reasonably possible. For visible shipping damage, we recommend contacting us within 7 days of delivery and including your order number, a description of the issue, and clear photos of the damaged packaging or items, where applicable.
We will review the information and work with the relevant shipping provider when necessary. Depending on the circumstances and our applicable Return & Refund Policy, we may offer a replacement, refund, or another appropriate resolution.
Delivery investigations may require additional time, particularly for international shipments. We will communicate with you as needed throughout the review process.
6. Changes to Shipping Information
If you need to correct your shipping address or other order details, please contact us as soon as possible after placing your order.
We will do our best to accommodate changes before the order is processed or shipped. However, once a package has been dispatched, we may be unable to modify the delivery address or cancel the shipment.
7. Contact Us
If you have any questions about shipping, delivery times, tracking, or an existing order, please contact our Customer Service team.
Website: https://www.onrunningshoes.us
Email: [bestsellinges@gmail.com]
Please include your order number in your message so we can assist you more efficiently.
Thank you for shopping with OnRunningShoes.us. We appreciate your business and will do our best to make your shopping experience convenient and reliable.